Account activation
We provide instant account activation within 2 hours in most cases however at times we may need up to 24 hours to activate the service. If you require a custom setup we may need more time to deliver it from our vendor.
Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.
Payments
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. Vishmitha provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Vishmitha will temporary suspend services until the invoice is paid in full. Vishmitha will terminate Services not paid in full 15 days after the Services have been suspended.
If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time $30 reactivation fee. We will restore your data from backups but you will have to reset your passwords for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers.
Invoices that have been paid more than once because of multiple PayPal or PayHere subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.
If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.
Vishmitha accepts payments via Card payments from Visa, MasterCard & American Express credit cards & selected debit cards. Mobile wallet payments from eZcash, mCash & Sampath PayApp wallets. Internet banking payments from Sampath Bank & HNB Bank accounts. Internet banking payments from Seylan, Commercial & BOC bank accounts, Direct Debit payments from any bank account will also be supported soon.
Contact information
Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. Vishmitha recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.
Cancellation
Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.
Domain names enter redemption period 30 days after the expiration date. The cost to recover and renew a domain name which is in redemption is $90.
Responsibility
Customer is responsible for the actions of his customers using accounts within our servers and network. In case Vishmitha’s terms of service are violated, Vishmitha will suspend the account violating the terms and will notify the Customer via the e-mail on file.
Vishmitha will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.
Money back guarantee
The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.
You can request a refund if you place a cancellation request within the period of days covered by your service's money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:
7 days: VPS, Cloud servers and SSL certificates
No money back guarantee: Email Services, Domain registration/renewal or transfer and software licenses or custom software installs.
If the moneyback guarantee period has expired for your service, you are not eligible for a refund.
Violation of the terms of service will waive the refund policy.
Communication with us
Vishmitha communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly. If he does it again after he has been warned, a fee of $100 will be generated and all his services disabled until the fee is paid in full.
Vishmitha will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.
Backups
Vishmitha keeps backup of all emails 14 days.
Customer agrees to use Vishmitha’s backups on his own risk. Vishmitha doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.
Priority support
The feature priority support is available for selected services. It makes all support requests sent to us to be looked into with priority. By default tickets are handled in the order they come (oldest tickets are looked into first). All tickets eligible for priority support are handled before any other tickets that are open.
Account migrations
Vishmitha do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the Name Servers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.
Zero tolerance SPAM policy
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Vishmitha offers a separate service if you need to send thousands of e-mails.
Purchased mail lists, opt-in lists will be considered SPAM.
Vishmitha reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.
Resource usage
Users are limited to 10,000 total recipients per 24-hour period. Counting recipients is different than counting messages. For example, sending 100 emails that each have 100 recipients is counted the same as sending 10,000 emails that each have a single recipient.
Uptime guarantee
If your server had downtime, we will issue a refund as noted below.
99.9% - 0% credit
99.8% - 10% credit
99.7% - 20% credit
99.6% - 30% credit
99.5% - 40% credit
99.4% - 50% credit
99.3% - 60% credit
99.2% - 70% credit
99.1% - 80% credit
99.0% - 90% credit
Less than 99% - 100% credit
Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.
Changes to the terms
Vishmitha reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.
